Return Policy

1. Cancellation and Exchange
   1.1 Once an order has been placed via our website, you can cancel or modify it by sending us an email (zafirajewellery.com).
   1.2 Once an order has been packaged, it can no longer be canceled or modified; instead, the order must be returned to us in accordance with paragraph 10 below. As our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you receive the goods and return them to us. Of course, you may notify us of your cancellation in advance. To ensure the quickest possible return process, we request that you send us confirmation of the shipment.
   An early refund is possible no earlier than 16 weeks after the order is received if the goods were not delivered.
   1.3 As we operate a fully automated system, orders are activated immediately after they are dispatched. Unfortunately, this means it is not possible to interrupt the shipping process before delivery, so a refund before receipt of the goods is only possible up to 15 minutes after placing the order.
2. Returns and Refunds
   2.1 Our Return Policy is part of these Terms and Conditions under which you may access and use our Website.
   2.2 If you are not completely satisfied with your order, you may send us an email indicating which product you wish to return and send the product back to us. The withdrawal period is 30 days from the day you or a third party designated by you, who is not the carrier, received the last product.
   2.3 Returns and associated costs are the responsibility of the customer.
   2.4 The customer is only entitled to a refund if the product has been received by us. We inspect the returned product upon arrival.
   2.5 You must ensure that the product is sent back to us in the same condition in which you received it and that it is properly packaged. The product must be unused, the product's tags must not have been tampered with, and the product must be in its original packaging. If a product is returned to us in an unsuitable condition, we reserve the right not to accept the return. If a product is returned to us in damaged condition, we reserve the right to reject the return.
   2.6 Our processing time for returns depends on your order. You will receive your refund within 30 days of the return being received and approved.
   2.7 If we are satisfied with the condition of the returned product, we will send you an email approving your return. Once we have notified you that your return has been approved, the amount will soon be refunded to the payment method used for the order. There are no charges associated with the storage of the product.
   2.8 The cancellation is complete once we have received the physical goods.
   2.9 As our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you receive the goods and return them to us. Of course, you may notify us of your cancellation in advance. To ensure the quickest possible return process, we request that you send us confirmation of the shipment. An early refund is possible no earlier than 16 weeks after the order is received if the goods were not delivered.

Steps for Cancellation

1. Request the return form from our support team and send it back to us filled out, signed, and scanned.
2. Return the goods.
   Use only a return method with a tracking number so we can identify your return. Notify us in advance about the return so that the received goods can be clearly assigned to the correct order. This is the only way we can guarantee a quick refund. After receiving the return, we will notify you of the receipt, and the refund can take place. Use only a shipping method with a tracking number for the return so that we can identify your return.